FAQ

Frequently asked questions

Are the chocolates vegan?


All of our products are vegan, we do not use any dairy or animal products in the production of our products or packaging.




Are the truffles gluten free?


All products contain specific allergens on the info page and the packaging. All products are made in an enviromnment that contains gluten.




What if I’m not happy with my order?


You can order in complete confidence; if you’re not 100% happy with your order or we miss an important delivery date, then we guarantee we’ll immediately put it right for you – refunding or replacing as appropriate. Please contact us here




What if my order arrives damaged?


All of our products have been thoroughly transit tested and carefully packed to ensure they arrive with you in perfect condition. In the event that your order does arrive damaged, please don’t worry. We guarantee we’ll put it right for you –replacing or refunding as appropriate. It’s really beneficial to us if you can take some photographs to show us the damage, it will help in working out how the damage may have happened, and then contact us here – we’re here to help!




What are your ethical standards?


Our goal at Harth is to use recyclable materials whenever possible in our packaging. We recycle 100% of our waste products and are always on the look out for ways to make our practices more sustainable. We use Fairtrade chocolate from Madagascar and Maldon Sea Salt in all of our chocolate and all other ingredients are responsibly sourced. We do not use aftifical flavorings or sweeteners We are a vegan company




Who should I contact about PR?


Contact us here